At Herbosure, we are committed to your satisfaction. Due to the nature of pharmaceutical and healthcare products, our return policy is designed with safety and hygiene as the top priority.
Replacement / Exchange Delivery
If a replacement is approved, the replaced product will be delivered to the customer within 5–7 business days from the approval date.
Return Eligibility
Returns are only accepted under the following conditions:
- You received the wrong item.
- The product is damaged or expired upon delivery.
- You received a defective or leaked package.
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Prescription medications (as per regulatory restrictions)
- Products with broken seals (unless damaged or wrong item)
- Personal care and hygiene items
Time Frame
Return requests must be initiated within 48 hours of receiving the order. Requests made after this period will not be accepted.
Return Process
- Contact our Customer Care at +91-9837665344 or email info@herbosure.com with your order number and reason for return.
- Our team will evaluate the request and approve/reject it based on return eligibility.
- If approved, we will arrange a reverse pickup.
- Once we receive and inspect the product, we’ll notify you regarding your return status.
Refund Policy
- Once your return is approved and the product has been received and inspected, your refund will be processed.
- Once the refund is approved, it will take up to 7 business days to credit the amount to your original payment method.
- Shipping and handling charges are non-refundable.
- Refunds will only be issued for eligible and approved returns.
